Do you want to:

• Retain or grow your customer base
• Create a better customer experience
• Increase productivity and innovation
• Retain your employees
• Attract new talent

Service design improves processes and experiences for customers and employees and eliminates inefficiencies.

Service design focuses on listening to understand your customer needs, working with your team to create shared understanding, then identifying and implementing solutions to improve touchpoints… moments that matter.

Liminal Research and Consultancy develop empathy maps, customer journey maps, employee experience maps; and customer personas that lead to well-designed experiences, resulting in high rates of customer and employee satisfaction and retention.

Contact Liminal Research Consultancy for business consulting services.